Showroom Quality Assurance Associate – MA and RI

Summary/Objective

The Showroom Quality Assurance Associate ensures that the kitchen and bath showrooms are maintained at high standards, supports the installation of displays, and provides post sale customer service to guarantee a positive showroom experience.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Showroom display installation & maintenance.
  • Demo and removal of showroom displays
  • Merchandising pieces
  • Cabinetry
  • Dry-fit plumbing fixture installs (pedestal sinks, toilets, faucets, etc)
  • Painting, drywalling & drywall repair
  • Wallpaper installation
  • Tile installation
  • Hanging display boards
  • Maintaining a variety of showroom lighting systems; sourcing and replacing lamps and parts
  • Additional tasks based on company needs

• Travel to customer homes or job sites in New England to help with light service issues.

• Assist with project management to accommodate more complex showroom installations.
  • Communication, scheduling, materials planning, etc.

• Quality assurance by confirming all showroom installations meet brand standards.
  • Checking all displays are installed properly and undamaged.
  • Report defects or inconsistencies and work to resolve issues quickly.

Competencies

• Communication
• Computer literacy (email, Microsoft, internet search etc.)
• Organizational skills
• Time management
• Customer service
• Relates well to others
• Problem Solving

Job related skills

• Safety awareness
• General knowledge of plumbing and electrical work
• Good knowledge of carpentry; wood working, millwork, finish work

Required Education and Experience

• High school diploma or GED
• Experience with general “handyman” tasks
• Clean driving record
• Tile installation a plus