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Showroom Coordinator – Westwood, MA

Location: Westwood, MA
Date Posted: November 14, 2024

Summary/Objective
The Showroom Coordinator role offers an opportunity to acquire experience in design, customer service, & sales. We create an elevated experience for every client from the moment a client walks in the door. We strive to provide a delightful experience for our clients while enriching the skill-level of our team. We have created an approach to training that encompasses design, organization, product knowledge, and sales to make for an unparalleled opportunity.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Showroom Support

  • Greet & qualify all customers coming in
  • Answer phones & assist callers
  • Manage Waitwhile app and Showroom Calendar
  • Use Microsoft Teams to communicate with staff
  • Work with manager & staff to monitor showroom maintenance
  • Monitor, organize, and maintain showroom samples, literature & printed assets
  • Assist staff with vendors by checking on POs, delivery status, obtaining information, etc.
  • Organize and maintain back office or dedicated office supplies storage area
  • Create Spec Books for Consultants
  • Create Mood Boards, Customer Presentations, & Sample Boxes for consultants
  • Create contracts for design services
  • Assist designers with plans & elevations using applicable design software (ie, 2020, Chief Architect, SketchUp) including adding color/accessories/decorative items, details & notes, creating perspectives, etc
  • Assist customers with tasks such as:
    • Taking payments/returns
    • Checking order status
    • Smaller transactional sales
    • Assist with sample requests for projects

Manager Support

  • Assist store manager with daily agenda & keep associates on schedule as requested
  • Order supplies for showroom
  • Prepare the showroom for opening and closing.

General

  • Attend & complete all trainings offered – including online & in-person
  • Attend field measures & site visits with designers as requested
  • Attend events as requested – in-house & off-site
  • Assist with execution of in-house events

Competencies/Skills

  • Excellent written and oral communication skills
  • Professional phone/email etiquette
  • Self-motivated and possess the ability to complete tasks on-time with little supervision
  • Ability to multi-task in fast-paced environment

 Required Education and Experience

  • High School Diploma
    • Degree in Interior Design or related a plus
  • Strong knowledge of various computer applications
    • Microsoft Office 365; Outlook, Teams, PowerPoint, Excel
    • Experience with graphic or home design/architecture software a plus
  • Retail or other sales experience a plus
  • Must have interest in interior design and home décor
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